Last Update: 14.07.2024

1. Shipping Times

We endeavor to process and ship your order as quickly as possible. Orders are typically processed for shipment within 2-3 business days of receiving payment, unless otherwise stated.

2. Shipping Methods and Costs

– Domestic Shipping: We offer standard shipping via DHL. Shipping costs vary based on weight and destination and will be displayed at checkout.
– International Shipping: International orders are also shipped via DHL. Shipping costs and estimated delivery times vary depending on the destination and will be displayed at checkout. Please note that customs duties and import taxes may apply to international orders and are the responsibility of the customer.

3. Shipment Confirmation and Tracking

– Once your order has shipped, you will receive a shipment confirmation email with a tracking number. This tracking number allows you to monitor the status of your delivery online.

4. Delivery Times

– Estimated delivery times are based on information provided by DHL and are only estimates. We cannot guarantee the actual delivery time as it depends on the carrier’s delivery speed and possible delays beyond our control.

5. Undelivered Packages

– If a package is returned to us due to an incorrect address or the customer’s inability to accept the package, we will contact you to discuss the next steps and arrange for re-delivery if necessary. Additional shipping costs may apply.

6. Contact

– For questions regarding the shipment policy, please feel free to contact us at policy@leafai.de.