Shipment Policy

Last Update: 24.09.2024

1. Delivery Times
We understand how important quick delivery is to you. That’s why we process and ship your order within 2-3 business days after payment is received. If there are any delays, we will inform you promptly.

2. Shipping from Germany
All orders are shipped from our warehouse in Germany. This ensures fast delivery times and reliable service for our customers.

3. Shipping Methods and Costs

  • Domestic Shipping: Your order will be shipped from our German warehouse via DHL, a trusted partner for fast and secure shipping. Shipping costs are calculated based on weight and destination and will be displayed during checkout.
  • International Shipping: We also ship international orders from Germany using DHL. Shipping costs and estimated delivery times vary by country and will be displayed in your cart. Please note that customs duties and import taxes may apply to international orders, which are the responsibility of the customer.

4. Shipping Confirmation and Tracking
Once your package has shipped, you will receive a shipping confirmation email with a tracking number. This allows you to track the status of your delivery online at any time.

5. Estimated Delivery Times
The estimated delivery times are based on information from our shipping partner DHL. We do our best to meet the specified times, but occasional delays may occur due to external factors. If delays arise, we will notify you promptly.

6. Undelivered Packages
If a package is returned to us due to an incorrect address or if the customer is unable to accept the package, we will contact you immediately to discuss the next steps. Additional shipping costs may apply for redelivery.

7. Pre-Orders
When you place a pre-order for an item, please note that the delivery time may differ from our standard processing time. Pre-ordered items will be shipped as soon as they become available. We will provide you with an estimated delivery date at the time of purchase and promptly inform you of any delays.

8. Contact
If you have any questions regarding our shipping or your order, please feel free to reach out to us at contact@leafai.de, and we will assist you as quickly as possible.